Ourém (Portugal) – CDI – ASAP – SYNTEC Convention
Do you have solid experience in customer relations/support and want to lead a team while bringing the voice of the customer to the strategic level?
Join Interlog Solutions, an ISO 27001 certified software publisher specializing in IT applied to logistics and transport.
Your mission
Design and deploy the customer relationship strategy
Manage and develop the Customer Service team
Monitor and manage KPIs (SLA, TMR, CSAT, backlog)
Drive continuous improvement and represent the company to strategic clients
Your profile
Proven experience in customer relationship management and/or support
Mastery of CRM, ticketing tools and key indicators
Leadership, communication and customer service skills
French + professional English (B2 min.), other language = advantage
Our advantages
Permanent contract based in Ourém (Portugal)
A human-sized company in a changing sector
Strategic role, directly reporting to Management
Position to be filled as soon as possible.
